7-Day Worry-Free Promise

Returns, Exchanges & Refunds

Babies grow fast and sizing can vary. We offer an easy 7-day window with 100% free reverse pickup so you can shop with complete peace of mind.

Step 01

Initiate Request

Email [email protected] or WhatsApp us within 7 days of delivery with your Order ID, reason, and a photo of the item.

Step 02

Free Doorstep Pickup

We schedule a free reverse pickup via Delhivery. You do not pay a single rupee for reverse shipping.

Step 03

Exchange or Refund

Once inspected, replacement size is dispatched in 2–3 days or refund credited via Razorpay within 5–7 working days.

Pro-Tip: Record a Quick Unboxing Video

We strongly encourage recording a continuous 30-second video while opening your outer delivery parcel. In the rare event of transit damage or missing items, this video enables our logistics desk to fast-track your resolution without delay.

1. Order Cancellations

You may request cancellation of your order within 2 hours of placing it by sending an email to [email protected] with the subject line “Cancel Order #[Your Order Number]” or by messaging our WhatsApp support.

Once an order has been packed and handed over to our logistics partner (Delhivery) and an Air Waybill (AWB) tracking number has been generated, the order cannot be cancelled mid-transit. In such cases, you can initiate a standard return once the package is delivered.

2. 7-Day Return & Size Exchange Eligibility

We offer a 7-day return and exchange window starting from the timestamp Delhivery marks your parcel as delivered.

Eligible For Return / Exchange

• Sizing issues (exchange for a different size)
• Unworn, unwashed items in clean original condition
• Intact product tags, labels, and packaging
• Manufacturing faults or stitching defects
• Incorrect item or size received

Not Eligible For Return / Exchange

• Garments showing visible signs of wear, food, or milk stains
• Washed items (fabric care differs post-wash)
• Items returned missing original barcode tags
• Requests raised after 7 calendar days of delivery
• Final-clearance promotional bundle sales

3. Who Bears the Return Shipping Cost?

Babyloop bears 100% of the return and exchange shipping cost.

You will never be charged for sending an item back for exchange or refund. Our logistics provider Delhivery will pick up the parcel directly from your doorstep with a prepaid reverse shipping consignment.

4. Refund Process & Timelines

Once the reverse parcel arrives at our Chennai fulfillment center, our quality control team inspects the garment within 1–2 business days:

Prepaid Orders (UPI, Netbanking, Cards): Refunds are processed immediately through Razorpay back to the original funding account. Credits typically appear on your statement within 5–7 working days depending on your bank's settlement schedule.
Cash on Delivery (COD) Orders: Our customer support desk will request your verified UPI ID or bank account details via email/WhatsApp, and your refund will be remitted securely within 3–5 working days of verification.
Size Exchanges: The requested replacement size is dispatched within 2–3 business days with fresh Delhivery tracking details sent to you.

Need Help Starting a Return?

Email us at [email protected] or reach us on WhatsApp at +91 7010554556 (Mon–Sat, 10 AM – 6 PM IST).