Last Updated: September 2026 • Valid for www.babyloop.in
This Privacy Policy outlines how Haven and Threads (Proprietor: Saranya) (operating as Babyloop, www.babyloop.in) collects, processes, stores, and protects your personal data in full compliance with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and India's Digital Personal Data Protection (DPDP) Act, 2023.
Registered Office: 390B, 13th Street, Astalakshmi Nagar, Alapakkam, Chennai — 600116, Tamil Nadu, India • GSTIN: 33CVOPS4839J1ZV
We do never collect, handle, or store your credit/debit card numbers, CVVs, or UPI MPINs. All payment transactions are executed directly within Razorpay's encrypted PCI-DSS Level 1 secure payment environment.
We process your personal information strictly for legitimate business and fulfillment purposes:
As a data principal under the Digital Personal Data Protection Act, 2023, you have guaranteed statutory rights:
To exercise any of these rights, email our Grievance Redressal Officer at [email protected].
We share personal information strictly on a need-to-know basis with trusted partners who uphold strict security standards. We do not sell or rent your personal information to any third parties:
| Partner | Purpose | Data Shared |
|---|---|---|
| Razorpay | Payment processing & GST tax invoicing | Name, email, phone number, order amount, billing address |
| Delhivery | Order fulfillment, doorstep delivery & reverse pickups | Recipient name, shipping address, pincode, contact number |
| Meta (WhatsApp Cloud API & Pixel) | Transactional order/shipping updates via WhatsApp; ad attribution | Phone number, order status events (strictly opt-in) |
| Resend | Transactional email delivery (order receipts, tracking) | Name, email address, order invoice details |
| Google Analytics 4 & GTM | Aggregated, anonymised site traffic and usability analytics | Anonymised browsing telemetry, device type, country |
Tax & Accounting Records: In accordance with the Central Goods and Services Tax Act, 2017, commercial invoices, order sheets, and tax records are retained for a minimum statutory period of 8 years.
Cookies: We use essential cookies to maintain shopping cart sessions and remember preferences. Analytical and performance cookies (Google Analytics, Meta Pixel) are deployed to monitor storefront health. You can disable non-essential cookies via your browser settings.
We maintain strict administrative, technical, and physical safeguards. Our storefront operates exclusively over 256-bit SSL (HTTPS) encryption, with access to fulfillment and operational databases restricted by multi-factor authentication and role-based access control.
Pursuant to Rule 5(1)(f) of the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023, the details of our designated Grievance Officer are provided below:
